Services
Legal and general insurance. Nothing else.
Augere Global builds dedicated support capability around the work consuming your Australian team's time. The titles are starting points, not fixed job descriptions. Where it makes commercial sense, suitable tasks can be drawn from one role or across several people and combined into a custom support position.
Sector 01
Australian legal
Some of the most important people in a law firm are also some of the hardest to retain. Augere builds the support role as a career, then recruits the right person for it: legally trained paralegals and career legal support professionals, trained into Australian workflows.
Personal injury
- -Medical, employment and evidentiary records
- -Chronologies, summaries and brief preparation
- -Medico-legal coordination and file progression
Litigation & disputes
- -Court / tribunal filings and deadline tracking
- -Discovery review, court books and hearing bundles
- -Stakeholder follow-up and billing administration
Family law
- -Client liaison and financial disclosure collation
- -Precedent-based drafting, proofreading and filing
- -E-filing, hearing bundles and matter administration
Wills & estates
- -Client intake and asset / liability gathering
- -Estate-planning and probate documents for review
- -Notices, filings and signing coordination
Property & conveyancing
- -Matter opening, title searches and document preparation
- -Client / solicitor liaison and execution tracking
- -Conveyancing workflow and PEXA support where authorised
Corporate & commercial
- -Matter opening, file management and liaison
- -Precedent-based correspondence and checklists
- -Signature coordination, billing and reporting
Systems: Augere team members work inside the firm's existing practice-management systems, precedents, templates and portals - platforms may include LEAP, Smokeball, Actionstep and other firm-specific systems.
| Work | Augere support | Your Australian team |
|---|---|---|
| Preparation, administration, drafting | Prepared, checked, delivered | Reviewed and approved |
| Discovery & document review | Collated, indexed, summarised | Analysed and relied on |
| Client correspondence | Drafted within authority | Reviewed and signed off |
| Legal advice & strategy | - | Retained by the practitioner |
The objective is not to replace the Australian lawyer. It is to build the support around them so their time is spent where it matters most.
Sector 02
General insurance
High-value insurance professionals should spend more time on clients, risk and decisions, not processing and follow-up. Augere focuses on Australian general insurance: broking, underwriting agencies and general insurers.
Broking & account support
- -Renewals, submissions and market information
- -Policy, endorsement and certificate administration
- -Supporting brokers with client and insurer relationships
Underwriting support
- -Intake, submission assessment and data validation
- -Quote preparation and broker communication
- -Early-level support within defined authority
Claims support
- -First notification, file setup and document collation
- -Client, insurer, broker and adjuster follow-up
- -Status tracking, file progression and escalation
Policy & operations
- -Policy servicing, transactions and documentation
- -Premium / invoice and workflow administration
- -Records, audit, quality and compliance support
Data, reporting & projects
- -Portfolio and management reporting
- -Bordereaux / delegated-authority data and validation
- -Data clean-up, system migration and project work
Custom-built roles
- -Work drawn from one function, or across several
- -Built around your systems, workflow and authority
- -Capability grows as knowledge and trust are demonstrated
Systems: brokerages may use WinBEAT / WinBEAT NEXT, CBS, Sunrise Exchange and the Steadfast Client Trading Platform, alongside email, CRM and document tools. Agencies and insurers often use proprietary policy, underwriting and claims systems, Augere recruits for systems aptitude and trains to your environment.
| Work | Augere support | Your Australian team |
|---|---|---|
| Renewals & policy servicing | Prepared, processed, tracked | Decided and authorised |
| Claims progression | Logged, followed up, escalated | Coverage and settlement decisions |
| Risk acceptance & pricing | - | Retained binding authority |
| Client relationships & fees | Supported within authority | Retained in Australia |
The objective is not to replace the broker, underwriter or claims professional. It is to build the support around them so their time is spent where it matters most.
Next steps
Start with the work.
Tell us what is consuming your team's time and we'll come back with a defined scope, a team shape and a commercial model.