Privacy Policy

Who we are

This policy explains how AUGERE GLOBAL ("we", "us") handles personal information collected through augereglobal.com.au and through enquiries made to us.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Our privacy contact is Niki Kunovski, Director, who can be reached at contact@augereglobal.com.au or +61 3 9125 0585.

What we collect

When you contact us: your name, organisation, email address, phone number, the sector and practice area you work in, your firm's size, and anything you tell us in your message.

When you visit the website: information about how the site is used, such as pages viewed, time on page, the device and browser used, approximate location (city or region level) and how you arrived at the site. We use the following tools to collect this:

• Google Analytics (Google), to understand visitor numbers and how people find the site.
• Microsoft Clarity (Microsoft), which records how visitors move through pages so we can improve the site. Text entered into forms is masked and not recorded.
• LinkedIn Insight Tag (LinkedIn), to understand which organisations and roles visit the site and, if we choose to, to show LinkedIn advertising to past visitors.

These tools use cookies. You can block or delete cookies in your browser settings, and the site will still work.

Why we collect it

We use your information to respond to your enquiry, to understand whether AUGERE GLOBAL is a good fit for your organisation, to keep in touch about our services where you have contacted us, and to improve the website.

If we send you emails about our services, you can ask us to stop at any time by replying to the email or contacting us, and we will remove you from future contact.

We do not sell personal information.

Who we share it with

We may share personal information with:

• our team in North Macedonia, who support our work with Australian clients;
• the service providers listed above (Google, Microsoft and LinkedIn), which may store information in the United States and other countries;
• our website hosting and email providers; and
• anyone we are required to share it with by law.

Because some of these recipients are outside Australia, your information may be held overseas. We take reasonable steps to make sure overseas recipients handle it in a way consistent with this policy.

How we keep it secure

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we delete or de-identify it when we no longer need it.

Accessing or correcting your information

You can ask us for a copy of the personal information we hold about you, or ask us to correct it, by emailing contact@augereglobal.com.au. We will acknowledge your request within 7 days and respond within 30 days.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. We will acknowledge your complaint within 7 days and give you our decision within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be on this page.